• This post is only open to internal applicants.

Patient Experience Insight & Improvement Officer

Band 5

Main area
Patient Experience
Band 5
Fixed Term 10 months
Full Time 37.5 hours per week
Job ref
Frimley Health
£23,234 - £30,183 pa inc HCAS
19/07/2018 23:59

Frimley Health is a Trust where great care and great careers go hand in hand. We’re three hospitals working closely with each other and with the communities we serve in Surrey, Berkshire, Hampshire and Buckinghamshire  - our organisation has brought Heatherwood and Wexham hospitals into the fold of Frimley Park Hospital and its wider community services.

You’ll find the highest standards of clinical excellence across our locations and a friendly, supportive, open culture that brings everyone together. For our team it means a great day-to-day working experience – in a Trust with strong leadership, a clear sense of direction and an exciting vision for the future. The investment and changes ahead make this an exciting place to be. You can play your part in delivering exceptional patient care, while continuing to grow, develop and progress through first class learning and training.

This is an opportunity for a 9/10 month secondment into the patient experience team to lead on patient experience and improvement across the clinical areas.

This post is to support the patient experience team and wider Trust in understanding and taking action to improve the patient and carer experience through the use of feedback data from multiple sources.

The post holder will be responsible for identifying, collating and presenting patient & carer experience data to drive improvements across the Trust.


Apprenticeships logoInvestors in PeopleDefence Employer Recognition Scheme (ERS) - BronzeDisability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

To print a document or save it to your computer, please click with your right mouse button on the document title and select "Save Target As...". You can then save the document in a suitable place on your computer ready to print it out. Clicking with the left mouse button will open the document in a new window (if your web browser can do so).

Apply online now

Further details / informal visits contact

Angela Ballard

Head of Patient Experience


If you have problems applying, contact

01753 633337